Política de Privacidad

Privacy Policy

In compliance with the provisions of the General Data Protection Regulation (GDPR) and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), we provide the following information to our customers and users.

1. Introduction

On behalf of TRUE ASSET ASESORES S.L. (hereinafter, ‘True Asset’), we are committed to protecting the privacy of our clients', users' and visitors' personal data. This privacy policy explains how we collect, use and protect your information when you visit our website and use our services.

2. Purpose

By using this website and communicating electronically with TrueAsset, personal data may be collected and processed from each user, the processing of which is governed by this privacy policy.

The information we collect will be all that is provided directly or automatically by you: full name, email address, telephone number, postal address, data necessary for the provision of advisory services (e.g. tax, legal or accounting information), IP address, browsing data (browser type, operating system, time of visit, pages visited, etc.), cookies and similar technologies (see our cookie policy for more details).

3. Data controller:

The entity responsible for processing the personal data provided by users through the website is TRUE ASSET ASESORES, S.L., with registered office for these purposes at Calle Pintor Victoria number 1, floor 1, Denia (Alicante). Users may contact the company's data protection officer at the following email address: legal@trueasset.es

4. Purpose of processing:

Users' personal data will be collected and processed for the purpose of managing their relationship with TrueAsset, as the contact point for the aforementioned company, to manage the use of the website and, where permitted by applicable regulations.
Likewise, your personal data will be collected and processed to provide the services requested by you, respond to queries and requests for information, comply with legal and regulatory obligations, improve the user experience on our website, and send communications related to our services, promotions or relevant information (with your prior consent when required).

5. Information Sharing

We undertake not to sell, rent or share your personal information with third parties, except in the following cases:

With your consent: When you have given your express consent to share your information.
To comply with the law: When necessary to comply with a legal obligation or to respond to lawful requests from competent authorities.

6. Legitimacy:

The legitimacy for processing the IP address is the need to enable connection to the website via the Internet, with TrueAsset's legitimate interest being to maintain the existing relationship with the user and to send advisory information.

Therefore, TrueAsset will collect and process your data for as long as the relationship remains in force and, where applicable, the User does not revoke the consent they have given to the processing of their data. In any case, when personal data is no longer necessary for the purpose for which it was collected, and while there are legal or contractual responsibilities that require its retention, it will be kept in a blocked form until it is permanently deleted.

In the event that data is processed for the purpose of sending communications, it may be retained as long as the user does not object to receiving such communications by any of the means made available to them.

7. Recipients:

TrueAsset will not disclose such data to third parties, except when strictly necessary to manage and maintain the relationship with TrueAsset or with your prior authorisation. In particular, only those third parties with whom TrueAsset is contractually or legally obliged to provide such data will have access to personal data.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, alteration or destruction.
However, no method of data transmission or storage is completely secure, so we cannot guarantee the absolute security of your information.

9. User rights:

We inform you that users have the right to exercise at any time, under the terms established by current legislation, their rights of access, rectification or deletion of data, request that processing be limited, oppose it, request the portability of their data, as well as revoke the consent given, by writing to the address Calle Pintor Victoria, n.1, p.1, 03700, Denia (Alicante), or the email address legal@trueasset.es, clearly indicating the right you wish to exercise and attaching your National Identity Document or similar identification document proving your identity. You may also lodge a complaint with the Spanish Data Protection Agency or the competent data protection authority.

In the event that Users provide us with personal data belonging to third parties, the User guarantees that they have informed them prior to its inclusion of the contents of this Privacy Policy, and will be personally liable to TrueAsset for any damages that may arise in the event of a breach.

The user undertakes to notify any change or modification to the personal data provided. Any loss or damage to the website, TrueAsset, or any third party through the communication of erroneous, inaccurate, or incomplete information shall be the sole and exclusive responsibility of the user.

Contact

If you have any questions or concerns about the terms of use, please do not hesitate to contact us.